Refund policy

Returns & Refunds

We want you to love how you sleep. If something isn't right, here's how returns work.

30-day returns
You have 30 days from the date your order is delivered to request a return. Items must be unused, unwashed, and in their original packaging.

Items we can't accept back
For hygiene reasons, we can't accept returns of opened earplugs, or of sleep masks and pillowcases that have been used or removed from their sealed packaging, unless they arrived damaged or defective.

Damaged, defective, or wrong item?
Contact us within 7 days of delivery with your order number and a photo of the issue. We'll send a replacement or give you a full refund, at no cost to you. You won't need to send the item back unless we ask.

How to start a return
Email clarechstore@outlook.com with your order number and the item(s) you'd like to return. We'll reply within 1–2 business days with the return address and instructions. Please don't send items back without contacting us first, because returns sent to the wrong address can't be processed.

Return shipping
Unless the item arrived damaged, defective, or wrong, return shipping costs are the customer's responsibility and aren't refundable. We recommend a trackable shipping service.

Sleep kits and bundles
You can return a full kit for a refund of the price you paid. If you return only some items from a kit, each item is refunded at its share of the kit's discounted price, not the full individual price.

Exchanges
Want a different color or size? Start a return for the original item, then place a new order for the one you want.

Refunds
Once we receive and inspect your return, we'll email you to confirm. Approved refunds go to your original payment method within 5–10 business days. Your bank may take a few extra days to post it.

Questions?
Email clarechstore@outlook.com or call +1 786-828-0065.